FAQ

This FAQ sheet answers the most frequently asked questions. For all other questions, please contact us by emailing registration@salon-ctco.com or using the chat window at the bottom of your screen.

PRACTICAL INFORMATION:

OPENING TIMES:

Tuesday 6th January:  "10:00-17:00"
Wednesday 7th February "9:30-17:00"
Thursday 8th February "9:30-17:00"

ADRESS:

Eurexpo Lyon // Hall 2&3
Boulevard de l’Europe
69680 Chassieu
France

GPS Coordinates: Latitude : 45.736366 // Longitude : 4.955674

EUREXPO PARKING TARIFFS:

1 hour: €3
1 - 3 hours: €10
3 - 4 hours: €12
4 - 5 hours: €13
More than 5 hours: €18

It's THE trade show for promotional garment and gift retailers.
Since 2008, CTCO has become the must-see trade show for professionals who work with promotional garments and gifts. It's the only French trade show that takes place at the beginning of the year. At CTCO you will discover new ranges from your suppliers, as well as new suppliers.

All of the big names from the promotional garments and gifts industry will be there:
Boracay, Cybernecard, Lexon, Mid Ocean Brands, SG, Sol’s…
See the list of exhibitors

On the same days:
The C!Print trade show enables you to better understand personalisation techniques and innovative solutions to customise your products. It's the ideal place to network: a chance for you to speak with your partners, colleagues and suppliers. Over the 3 days, you have access to a number of free conferences and workshops.

"La Plateforme" of C!Print is an area with 40 exhibitors at C!Print where you will find all of the service providers for your communication needs (garment personalisation, direct on-gift printing, signage, mobile marketing, etc.).

On the set-up day, you will be stopped at the entrance to the exhibitor car park. You must provide information on the exhibitor that implies you are there to deliver/help: name of exhibitor, stand number and exhibitor contact details.

During the trade show, you can go straight to reception if the exhibitor has not provided you with the entry information beforehand. We can then grant you access after exchanging the above-mentioned information.

The CTCO mobile app will transform your experience at the trade show! View the exhibitors on a 3D map, receive conference alerts, edit your personalised visit history, etc. What's more, the app has been designed to be a powerful work tool beyond the trade show... You have all the information to hand at all times!
Download the CTCO mobile application


INFORMATION ON THE ENTRY CONDITIONS AND ID BADGES:

There are two ways to get your badge:

  • Online pre-registration: free for all those who can justify their professional occupation.
    Access to pre-registration
  • On the day: €30 for everyone who arrives without prior invitation. Ensure that you bring supporting documents with you so you can be admitted to the trade show (see question 16).
This year, we have simplified the badge system, and you can print it yourself.

We process each registration form manually, so it can take between 48 and 72 hours for your registration to be approved. You will, however, receive a confirmation email which confirms that your registration form is being processed:

Once your registration form has been approved by our visitor department, you will receive a second confirmation email:

With your badge attached in PDF format. Print it and ensure you wear it as your ID badge during the 3 days of the trade show:

Tips:
If possible, print your badge in colour.
Check that the bar code, QR Code and personal code are clearly visible.
A badge holder will be provided at the trade show entrance.
 If you do not have a printer, we can print your badge for you when your registration form is processed and approved.

Please remember that each registration (either pre-registration or on-the-day registration) will also be subject to approval by our teams. We will check each business activity to determine the level of accessibility that you will have to our trade shows. Remember, only promotional garment and gift retailers, or corporate gift retailers, will have access to the CTCO trade show. Once approved, your badge is valid for the 3 days of the event.

Without supporting documents, the organiser reserves the right to refuse your request for a badge if he/she believes that your profile is not in keeping with the promotional garment and gift industry.

There are two outcomes:

A request for information: This means that we have not successfully determined the nature of your business activity. This is not a refusal of a badge. As our trade show is limited to professionals only, when we have not obtained information on your company, we send you this request so that you can send us documents that will justify access to our trade shows.

A refusal: this very rarely happens. It means that we have determined that your registration form did not meet the entry requirements for our trade show and we have refused access to you. Nevertheless, this could mean that we have incorrectly interpreted your information, in which case, we encourage you to contact our visitor department directly.

Your level of access to the trade show is determined by the nature of your main business activity. Remember, only promotional garment and gift retailers and distributors will have access to the CTCO trade show. In theory, all professionals can access the C!Print trade show.

To see your access level, simply look at the attachment in your confirmation email.
Your access level is determined by our interpretation of your business activity. This could mean that we have not taken all of the elements into account or that we have incorrectly interpreted the information. If this is the case, we encourage you to contact our visitor department directly to clarify your situation.

First of all, you must apply for your badge online at 656events.com. Once your registration has been processed and approved, you can follow this link to request for an invitation letter and the visitor service will provide you a personalized invitation letter in PDF format. Under no circumstances are our departments authorized to contact embassies to support your case. The visitor is solely responsible for the visa application.

The first thing to do is check your inbox to make sure that the email we sent has not gone to the spam folder.
If this happens before the trade show: Please send an email with your first name, last name, company name and your email address to our visitor department.
During the trade show: You are registered on our pre-registration website, We will be able to retrieve it from our database and provide you with your badge.

When your badge was approved, an email was sent with your badge attached in PDF format. Simply print off the badge and bring it with you to the trade show.
If you have problems printing your badge, don't worry. As your registration has already been processed, you can still come along to the trade show and we will issue your badge once you are there, subject to you providing your company name and your full name.

Yes, you can. When you request your badge from 656events.com a pop-up appears and if you don't have a code, just click: "Validate".

They are usually sent by our suppliers (trade show exhibitors). We also have organisation codes that we can send you.

We have accepted groups of students and training bodies under certain conditions. As it is first and foremost a professional and business-oriented trade show, we can't provide full access to non-professionals. However, we understand that access to this information is essential to future industry employees and have decided to provide access to the event on one of the days. The conditions are as follows:

  • Students must be over 18 years old.
  • They must be accompanied by a teacher where this involves an entire class.
  • All students and their escorts must pre-register using the online form on the website.
  • Access to the trade show is limited to the final day of the event, Thursday 8th February from 2pm to 5pm, for all students.
  • Student delegations must be aware that this is a professional trade show and that our exhibitors are first and foremost there to work.

For those who are establishing a business, you can still use the online registration form; simply write "Currently being established" in the company name section.
As we process each registration manually, this will enable us to quickly establish the nature of your request. We can then grant you access to the C!Print trade show, which is open to all professionals. If you would like access to the CTCO trade show, we encourage you to contact our visitor department directly, which will consider each case individually.

Private individuals are not granted access to our event as it is a trade show solely for professionals.
If you are retired from the profession, you may be granted access to the trade show subject to acceptance by the visitor department. In this particular case, we encourage you to contact our visitor department before completing your registration form.

When registering, you have the option of adding several badges to the bottom of the same registration. When you are filling out the "Last name", "First name" and "Email address" fields, you will see a button that lets you add other colleagues.

This should be looked at on a case by case basis as there could be several reasons for the error:

  • System error
  • Already submitted
  • Incorrect invitation code (make sure that lower case and upper case letters are correct)
  • You have not filled out a field on your form (in general, all fields are obligatory)
  • And how do I fix it?
    Contact the visitor department

You can register at 656events.com up to the day before the trade show. If you have not had time to pre-register, you can get your badge at the trade show on the day.

Yes, certainly. It will cost €30. If you have an invitation, come along on the day of the trade show and you will receive your badge free of charge. Only those who arrive without an invitation will have to pay.

All badge requests are subject to a document-based check. See entry conditions
For professionals from the promotional garment and gift industry:
-V2 invoices from promotional garment or gift suppliers:
Membership card from a professional organisation

If a badge request is not approved, it will be refused. For more information, contact our visitor department teams. All badge requests will be checked beforehand and on entry to the trade show.

Our trade show is a professional meeting place for employees in the communication and direct on garment printing industry. There are numerous machines on display as well as inks, solvents and other products that could be very toxic. Based on this information, we have decided to prohibit access to our event to children under 18. Animals are, not permitted either.


INFORMATION ON THE TRADE SHOW:

The CTCO and C!Print trade shows give you genuine added value thanks to their real content and strong thematic paths. Different topics are discussed: workshops for silkscreen printing, embroidery, e-business, marketplace, products... in the form of conferences and practical workshops. Take a look at the programme here.

Thanks to our partner TNT, you can leave the trade show empty handed and have all of your documents sent to your office 24 hours later! Go to the TNT stand at the trade show entrance at the beginning of your visit to pick up the bag that you can slip your catalogues into throughout your visit!
More information on services

Yes, you can benefit from preferential rates on Air France tickets by visiting the page
Access the trade show.

Yes, we can provide you with a list of partner hotels. Please consult our website.

Yes, there are several restaurant areas in the CTCO and C!Print halls.
Download the facilities map

See all the partners

Our partners